KATO IMER provides continuous real-time after-sales services, technical assistance and training for all its products, with a series of programmes and actions aiming to maximise customer satisfaction, creating close and long-lasting relations based on mutual trust, as a necessary assumption for understanding the needs and expectations of everyone.
Based on the continuous research for solutions that minimise failures, the effective After-Sales Service helps to reduce costs and maintain machines at their highest performance levels. Moreover, with its extensive network of Service Centres, KATO IMER works alongside its customers providing highly qualified assistance on site in real time to support all their needs. At the training facilities at its headquarters, KATO IMER regularly organises training courses for KATO IMER sales and technical staff. Offering a theoretical and practical approach to all product types, the training courses are run for small groups of maximum 10 people: in this way, both new and traditional dealers can keep their technicians and sales staff constantly updated on the full product range. The efficient KATO IMER spare parts services supplies the spare parts needed for KATO IMER machine maintenance to all our partners. The strategically located KATO IMER spare parts distribution centre receives, stores and distributes spare parts delivered from the group's factories around the world. Over 95% of the spare parts are available in stock and can be delivered
within 24 hours of order. KATO IMER supplies only top-quality original spare parts that guarantee high performance and a long life. The original filters are also supplied in kits according to machine model, at highly competitive prices and maintaining the high quality levels demanded: this facilitates order and stock management. Original KATO IMER tracks have special characteristics and are a guarantee of the highest quality and durability, offering a real competitive advantage for customers.
All KATO IMER spare parts are fitted by technicians trained by KATO IMER and come with a warranty, ensuring full peace of mind.